Customer Service, P&A Group

Customer Service Lessons from the Queen (Bey)

  Lemonade Earlier this April, one of today’s most popular musical artists, Beyoncé, debuted her new album, Lemonade, on Tidal.  (For those of you not familiar, Tidal is a music streaming service.)  Since then, fans and critics alike are weighing in on the meaning behind the lyrics and songs on the album and trying to… Continue reading Customer Service Lessons from the Queen (Bey)

P&A Group

Technology As an Enhancement, Not As a Replacement

As technology grows, we do our best to grow with it.  That means adapting to new mobile advancements and increasing our digital and online capabilities for our participants and clients alike.  Here’s a quick recap of some of the technology we’ve added and how it fits into P&A’s customer service model. Mobile Website Over the… Continue reading Technology As an Enhancement, Not As a Replacement